Frequently Asked Questions
1. How long does delivery take?
We deliver across Pakistan within 7 to 10 working days. For urgent orders, please contact us on WhatsApp.
2 How can I customize my product?
Zimiwear offers full customization.
If you have your own design, we can create it for you on the fabric and color of your choice.
If you select any design from our store, you can also get it customized in your preferred fabric and shade by simply sending us the details via WhatsApp.
3. What if my size doesn’t match Zimiwear’s size chart?
No worries at all!
Zimiwear offers fully customized sizing.
If your measurements don’t match our size chart, simply send your exact size on WhatsApp, and we’ll stitch your outfit just the way you need.
4.What are the delivery charges?
Zimiwear offers FREE delivery for all our valuable customers across Pakistan.
No hidden charges – just pure elegance delivered to your doorstep.
5. Is Cash on Delivery (COD) available?
Yes, COD is available across Pakistan. and we are offering FREE DELIVERY to our valuable customer.
6. Do you offer international shipping?
Yes, we ship internationally. Kindly reach out to our support team for country-specific charges and timelines.
7. What types of fabric do you use?
We use premium quality fabrics like Raw Silk, Organza, Velvet, Chiffon, and more – all handpicked for luxury wear.
we are also offering customise fibric option you can order your design any of fibric that you want. For customise fibric simply send your message on whatsapp
8. Will the color be exactly the same as in the pictures?
We try our best to maintain exact colors, but due to lighting and screen differences, there may be a slight variation.
9. How can I track my order?
Once shipped, you’ll receive a tracking number via WhatsApp or SMS. You can check your parcel’s status online.
10. Do you take bridal dress orders?
Yes! We specialize in customized bridal wear. For booking and consultation, kindly message us directly.you can order your bridal dress as you perfectely want
11. What’s your return or refund policy?
We are offering 100% free return ready-to-wear non-customized items can be exchanged within 3 days if there's a genuine issue.
12. Is your stitching done locally?
Yes, all dresses are expertly stitched in Pakistan by experienced professionals under close supervision.
13. Can I place an urgent order?
We do offer rush delivery services. Contact us to check if your design can be delivered earlier.
14. Can I order in a different color?
Yes, many of our designs can be made in the color of your choice. Share your desired shade, and we’ll confirm availability.